Looking at Zanda (formerly Power Diary)

Clinifyd, if you are weighing it against Zanda (formerly Power Diary)

A fair account of what Zanda (formerly Power Diary) is good at, and then what we do differently — in detail, and only things that exist today. No feature table with our column pre-ticked; you can get that anywhere and it is worth nothing.

What Zanda (formerly Power Diary) is good at

An honest description

Zanda is Power Diary under a newer name, and its strength is the client-facing side: the portal, the reminder flows and the telehealth experience are polished, and it is a natural fit for psychology, counselling and any practice where the relationship with the client is most of the work.

What we hear from clinics looking around

The practices that come to us tend to be physiotherapy and multidisciplinary clinics rather than talking therapies — the ones where a body chart, an outcome measure and a funder matter as much as the appointment reminder.

We do not run Zanda (formerly Power Diary), so we will not tell you what it cannot do — the people who can answer that are Zanda (formerly Power Diary) and the clinic down the road who uses it. Everything below is only about us.

What Clinifyd does differently

Third-party funding is ordinary work

DVA, workers compensation, NDIS and plan-managed billing sit in the same ledger as a private consultation rather than in a bolted-on module. A patient whose sessions are paid by three different parties is a normal Tuesday in an Australian clinic, and the software is shaped around that rather than surprised by it.

Statutory forms come out as the real document

A ReturnToWorkSA physiotherapy management plan is produced as ReturnToWorkSA's own .docx and PDF, with your answers written into the fields of the file they published — not a lookalike we drew that a case manager has to squint at. When the regulator reissues the form, the new one is checked against our field map before it is trusted.

Australian records stay in Australia

Every Australian clinic's data is hosted in Sydney and does not leave the country. When we open in other regions, those clinics' records live in their own region — separation by deployment rather than by promise.

Moving your patients across

You can do it yourself

Export your patient list from Zanda (formerly Power Diary) as a CSV and load it in Manage → Bring your data. The columns are read from the file's own headings, so you do not have to tell us what shape the export is in or rename anything first.

Nothing is written until you have seen it

The first pass only reads: it shows which columns were recognised, how many patients would be created, and who would be skipped because they are already here. You decide after seeing that, rather than before.

A date it cannot read, it refuses to guess

03/04/1980 is March in one country and April in another. Rather than pick, the import leaves that date blank and tells you the line number. A wrong date of birth decides concession eligibility and which of two same-named patients you have open.

Run both for a fortnight

We would rather you kept Zanda (formerly Power Diary) running alongside for the first couple of weeks than trusted a migration on anybody's word, including ours. See what moving involves.

Questions worth asking any vendor

How do I get my data out?

Ask before you sign up, not after. Ours is a CSV export of patients, appointments, notes and invoices, available to you without asking us and without a fee. If the answer involves a support ticket or a quote, that is the answer.

What happens to a note if my internet drops?

In Clinifyd it keeps saving locally and recovers when you come back. It is a dull question until the day it is the only question, which is usually the day somebody loses a consultation.

Can a paid invoice be edited?

Ours cannot. A correction is a credit note plus a replacement, and the original keeps its number and date. Convenient editing of paid invoices is a problem waiting for an audit.

Who is actually building it?

Two people, in a clinic that sees patients. That is a real limitation — we are smaller than everything else on this page — and it is also why the person who fixes a bug is the person who hit it.

Also worth looking at

If you are comparing properly, compare widely. These are the other systems clinics in Australia usually shortlist.